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Terms and Conditions

1.1. By clicking "Create new account" during registration at PalmSlots Ireland, you confirm that you have reviewed and accepted these terms and conditions. This action legally binds you to comply with our operational rules, regulations, and privacy policy.

1.2. The company maintains the authority to modify or discontinue these terms and conditions, operational rules, and privacy policy at any time without advance notification. We will make reasonable efforts to inform you of any modifications.

1.3. You are responsible for regularly reviewing and staying informed about these terms and conditions. We recommend checking for updates frequently. All wagers will be recorded based on their placement time and governed by the applicable version of these terms at that moment.

1.4. The English language version of these terms and conditions, operational rules, and privacy policy takes precedence over any translations. These terms exclusively apply to palmslots.ie.

2. Customer Declarations

2.1. By accepting these terms, you confirm that you have reached the legal age of 18 years or the age of majority in your jurisdiction, and you accept complete responsibility for all actions required under these terms. We may request valid identification documents to verify your age. The operator reserves the right to close any account suspected of belonging to a minor and will void all transactions involving minors.

2.2. You must be aware of any legislation or regulations prohibiting online gambling in your location. You must NOT access the website if you are:

(a) Residing in a jurisdiction where gambling is prohibited

(b) A citizen or national of: Burma (Myanmar), North Korea, Iran, Russia, China, United States

(c) A resident of: Afghanistan, Aruba, Australia, Austria, Barbados, Belarus, Bermuda, Bonaire, Bulgaria, Burkina Faso, Burma (Myanmar), Cameroon, Cayman Islands, China, Cuba, Curacao, Democratic Republic of the Congo (DRC), Eritrea, France and its Territories, Haiti, Indonesia, Iran, Iraq, Israel, Kosovo, Lebanon, Libya, Lithuania, Mali, the Netherlands and its Territories, North Korea, Pakistan, Palestine, Russian Federation, Saba, Somalia, South Sudan, Spain, St Maarten, Statia, Sudan, Syria, U.S.A or U.S.A dependencies, United Kingdom, Venezuela, Western Sahara, Yemen, Zimbabwe.

We maintain the right to refuse service to customers from additional jurisdictions at our discretion.

2.3. You acknowledge and agree that:

(a) You bear sole responsibility for ensuring compliance with national and local legislation before registering with the casino or placing wagers. We encourage seeking legal counsel before registration or wagering. The company holds no liability for any legal violations you commit.

2.4. Customers from restricted jurisdictions are prohibited from using our services or products at any time.

2.5. You acknowledge that using this website is at your own discretion and risk. You understand that you may lose money on any wager placed and accept full responsibility for such losses.

2.6. You agree not to present yourself as a representative or affiliate of the casino without written authorization. You will not market, advertise, promote, or publicize our company without prior written approval.

2.7. You agree to refrain from attempting to attack, hack, make unauthorized modifications, or introduce malicious software to the website. Additionally, you will not:

(a) Reverse-engineer or decompile any software on the website

(b) Copy, modify, reproduce, transmit, alter, or distribute any portions of the website

(d) Engage in cheating, deception, or fraud in any manner

2.8. If the operator identifies misconduct or violations of these terms, we reserve all rights to freeze or suspend your account(s), void wagers, and withhold or refuse payments at our sole discretion.

2.9. You must immediately inform us of any payment errors, whether received by or paid to the company.

2.10. You may not authorize any other individual or third party to use our services, access your account, or claim winnings on your behalf.

2.11. You are responsible for reporting any taxable winnings to the appropriate authorities. The company is not liable if you fail to fulfill this obligation.

2.12. The casino and its affiliates cannot be held responsible for any liabilities, damages, losses, costs, or expenses, including legal fees, that may apply to you.

3. Account Management and Personal Data

3.1. The company may collect personal and confidential information from the moment you accept our Terms and Conditions and Privacy Policy. Should you utilize our products, services from our partners, or third-party services enabling us to provide gaming services (such as payment processors and data verification services), we may use this information for statistical purposes to enhance our services. By accepting these Terms and our Privacy Policy, you consent to receive text (SMS) messages at the provided phone number for marketing, promotional, and service-related communications. Message frequency may vary. You may contact our support team to opt-out of this service.

3.1.1. The following individuals are prohibited from opening accounts and engaging in gaming activities: professional or amateur athletes, sports managers, coaches, team owners, team staff, referees, league officials, and similar roles. This restriction extends to all family members and relatives, including partners, parents, spouses, children, siblings, etc. The same prohibition applies to live dealer casino and slot games.

3.2. During registration, you must provide accurate personal information. All information must be truthful and kept current. Failure to comply will result in account termination and forfeiture of all funds.

3.3. The operator reserves the right to refuse or deny registration to potential customers whose information appears suspicious. Only registered customers may use our services and place wagers within the limitations set for their account.

3.4. We may request personal documentation including passport copies, bank statements, credit card photographs, and any other documents necessary to verify your identity and residency. Refusal to provide requested documents will result in account blocking and rejection of withdrawal requests.

3.5. You may open only one account on the website with our company. Any additional accounts may be closed by us, with payments withheld or declined, or such accounts may be merged at our sole discretion. You agree that we may use any reasonable method to determine if multiple accounts belong to the same customer.

3.6. As a registered customer, you will receive a username and password for your exclusive use. You are responsible for maintaining the confidentiality of all personal information. If you believe your account security has been compromised, you must notify the casino immediately. Any wagers or requests placed while account access information is considered valid.

3.7. If you suspect account misuse, you must inform us promptly so we can suspend the account. The operator is not liable for delays in account suspension. Wagers or requests made online will only be voided after we have been notified of possible misuse. You can report account misuse through the "contact us" section on our website.

3.8. If the company suspects a security breach or account misuse, you may be required to change your password or access credentials. You remain solely responsible for your passwords, secure online access, and all security measures.

3.9. The casino maintains discretion to conduct random security checks to ensure the highest level of protection for customer funds. You acknowledge that we may require additional information to verify and maintain optimal security standards.

3.10. Your account must be registered in your own legal name with accurate personal details. You must ensure all registration data is true, complete, and error-free. Registration is permitted only once per person, family, household address, email address, payment account number, site cookies, IP address, and shared computer (such as public library or workplace) and cannot be shared with a previously registered account. This means you must register personally. You may maintain only one account. Any additional accounts you open or beneficially own will be considered duplicate accounts. The operator will close duplicate accounts upon identifying the main account. If we close a duplicate account, all bonuses, free bets, and winnings acquired through that duplicate account will be voided and forfeited. If the duplicate account balance does not cover amounts to be refunded, we will seek to recover losses directly from your other accounts.

3.11. A duplicate account is identified when account IP address, personal details, payment account number, and site cookies match an existing account with the company.

3.12. You are responsible for checking your account balance each time you access the website to identify any discrepancies. If you discover a discrepancy, you must inform us at your earliest convenience. Failure to notify within 30 days of the discrepancy means you forfeit the right to any adjustments and the account will remain at the stated balance. You can report account discrepancies through the "contact us" section.

3.13. The operator reserves the right to close or terminate your account and refund or withhold balances without further explanation if we suspect foul play. Outstanding wagers will be honored only if they were properly placed in accordance with these terms.

3.14. You may request to close your account no sooner than 90 days following your first successful deposit. To initiate closure, you must inform us via email at [email protected]. Upon receiving your request, we will process and finalize account closure within 60 days. When you decide to close your account, you must immediately cease using the website. After we notify you that your account is officially closed, the company will no longer be liable for outstanding wagers, which will be voided and declared null.

3.15. Accounts with no recorded activity for 6 months are considered inactive. If an account remains inactive for 6 consecutive months or longer (no deposits and no betting/gaming activity), we reserve the right to terminate the account, and all outstanding balances will be forfeited.

3.16. The operator reserves the right to review transaction records and logs whenever necessary for any reason.

3.17. The casino may offer or terminate VIP membership for any customer at any time at management's discretion.

3.18. We may conduct occasional account reviews at our discretion. If these reviews identify or raise suspicion that an account results from non-recreational play patterns, wagering styles, or collusion between parties, all winnings and bonuses will be revoked at our sole discretion.

3.19. The company may collect personal and confidential information from the moment you accept our Terms and Conditions and Privacy Policy. If you use our products, services from our partners, or third-party services enabling us to provide gaming services (including payment processors and data verifiers), we may use this information for statistical purposes to improve our service.

3.20. When navigating between products on the website, you must be aware that you are accepting any specific rules and terms relating to the betting or gaming product you are using.

3.21. If required, you remain responsible for reporting winnings and losses to your local law, tax, or other authorities. The casino will not be liable to these authorities for your personal taxes.

3.22. This section pertains to the Self-Exclusion Policy. You consent to and must comply with the Self-Exclusion procedures outlined in this section.

3.22.1. You acknowledge, agree, and accept that the Operator will temporarily suspend access to your account or terminate it entirely within ten business days (Monday through Friday, excluding public holidays) of receiving a properly formatted Self-Exclusion Request in connection with your declaration that you may be experiencing problematic gambling behavior.

3.22.2. You acknowledge, agree, and accept that a Self-Exclusion Request as described in section 3.22.1 is considered properly formatted only when it complies with the criteria in section 3.22.3. If your request does not meet these criteria, the Operator is not required to treat it as a Self-Exclusion request, and the Self-Exclusion Policy will not apply.

3.22.3. You acknowledge, agree, and accept that the Self-Exclusion procedure is as follows: To be Self-Excluded from the platform, you must contact us at the following email address: [email protected]

Your email must include the following information:

(a) A clear request stating that you wish to be fully Self-Excluded (not partially restricted) on a voluntary basis

(b) The duration of the Self-Exclusion period, with a minimum of twenty-four hours

3.22.4. You acknowledge, agree, and accept that you remain solely responsible for all activity on your account while your Self-Exclusion request is pending, within the maximum timeframe specified in section 3.22.1. During this period, the Operator is not obligated to void any account activities, such as placed wagers and incurred losses, based on the argument that you have a pending Self-Exclusion request.

3.22.5. Although a Self-Exclusion request does not automatically qualify you as a Vulnerable Person as defined in section 3.22.5.1, it obligates the Operator to conduct further investigation into your personal situation. You acknowledge, agree, and accept that the investigation outcome may determine that you qualify as a Vulnerable Person in compliance with the Self-Exclusion Policy. As a result, you would no longer be eligible to maintain the account.

3.22.5.1. A "Vulnerable Person" is defined as any individual who:

(a) Has not reached eighteen years of age; or

(b) Is not legally capable of entering binding agreements; or

(d) Has convincing evidence of registration and admission to any reliable program for countering problematic gambling

3.22.6. A Self-Exclusion state may be reversed upon communication with the Operator if it complies with the criteria in section 3.22.3.

3.22.7. You acknowledge, agree, and accept that Self-Exclusion is only possible if you already have an existing account with adequate balance. It is technically impossible for the Operator to Self-Exclude persons unknown to us, as Curaçao does not currently offer a national registry of Excluded Persons.

3.23. You cannot transfer, sell, or pledge your account to another person. This prohibition includes transferring any assets of value, including but not limited to account ownership, winnings, deposits, wagers, rights, and claims connected to these assets, whether legal, commercial, or otherwise. The prohibition on transfers also includes encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation, and gifting in cooperation with a fiduciary or any third party, company, natural or legal individual, foundation, or association in any form.

4. Wager Acceptance Terms

4.1. The casino will only accept wagers performed by registered customers made online through our digital channels.

4.2. A wager is only considered placed and accepted once it reaches our gaming server in the jurisdiction where the server resides. We will notify you through the website when the wager has been accepted and placed. A wager is considered completed only upon acceptance and when recorded in the residence of our gaming jurisdiction.

4.3. Once you have successfully placed a wager on the website, you will receive electronic notification with confirmation and a record of the wager.

4.4. Wagers not transmitted in full are considered void and nullified.

4.5. Placed wagers cannot be changed or cancelled by you. If you have placed a wager and then cancelled it, you should check the betting list to confirm that the wager has been cancelled. This can be done in the menu bar. If there is a dispute, you should notify the casino before the wager is finalized. We will then investigate disputes and resolve them as we see fit.

4.6. All electronically placed transactions will be recorded in your interest. If a dispute is placed and cannot be resolved, the operator will store this dispute as evidence if similar measures are required in the future.

4.7. The company reserves the right to suspend or prohibit any betting on any market at any time without prior notice to you.

4.8. We reserve the right to suspend, refuse, or reject any part of a wager or an entire wager without explanation if we suspect the account involved could inflict damage or loss to you or to the casino. We hold these rights in the event of an investigation or a breach of these terms.

4.9. The operator cannot be held responsible if a wager cannot be placed or is not placed successfully due to equipment failure or telecommunication failure.

4.10. The company holds no responsibility or liability for wagers placed with errors.

4.11. Wagers can be placed until a stated deadline. If a wager is placed after the deadline, all such wagers are voided and annulled.

4.12. Wagers placed by credit card or debit card are not valid until payment has been received. If the wager has been placed and commenced before authorized payment is accepted, the wager in question is voided and nullified.

4.13. Your account must always maintain a positive balance or excess amount for you to place wagers. If this is not the case, all placed wagers will be considered void.

4.14. All prices and lines displayed on the website are subject to change. The casino reserves the right to change all displayed information at any time without prior notice or explanation. At this point, we reserve the right to change or void wagers placed that are not in accordance with updated information.

4.15. There are different maximum amount limits for wagers placed on different markets. Maximum wager limits are subject to change without prior notice and are at our sole discretion.

4.16. In association and compliance with any applicable law, the operator may require you to submit evidence of your identity before a withdrawal request is approved.

4.17. In-play information and scores are for guidance only and may be subject to delays.

5. Company Operations and Liability Limitations

5.1. All winnings and losses will be reflected in your account following confirmation of final results. Once the result is deemed final, all winnings or losses may change and will be reflected in your account. The casino reserves the right to choose the source of final results as deemed appropriate.

5.2. You are responsible for notifying us of any errors in your account, should there be any funds credited or debited in error. Sums credited in error to your account are invalid and must be returned immediately. The operator reserves all rights to void any transactions, including wagers, due to any credit error.

5.3. The company is not responsible or liable for any typographical, technical, or human errors in posting any type of odds. In the event of such an error, we hold the right to void any affected wagers to correct the error.

5.4. The casino cannot be held responsible or liable in equity, contract, tort, negligence, or any other theory of law for any damages or losses, whether direct or indirect, from any errors that may have occurred on the website.

5.5. We are not responsible for any breach of contract of these terms caused by any circumstances beyond any feasible control.

5.6. The operator reserves the right to withdraw the website and/or elements of the website at any time.

6. Website Usage

6.1. The company reserves the right to restrict any customer's ability to use the website (or any other digital channels), to suspend or terminate an account, to void any wagers, and to forfeit or withhold funds. You acknowledge that if your place of residence does not lawfully permit any form of gambling, you take full responsibility for your actions and we are not liable or responsible for any actions you may undertake.

6.2. The casino reserves the right to void any or all wagers made by and/or withhold payments payable to any person, groups of legal entities, as a syndicate, or pending any outcomes of a subsequent investigation by proper authorities.

6.3. In the event of fraudulent or money laundering customer activity, the operator is entitled to void wagers, withhold and forfeit money in your account, and terminate your account. If any other customers are involved in said activity, they will be subject to the same consequences. We will void wagers placed therein.

6.4. "Wrongdoings" and/or "fraud" are attempts to: wrongfully, deliberately, or knowingly transfer funds from a third party's account or funds that are not lawfully owned; acts of omission causing harm to the company or any third party; providing false personal information; "chip dumping"; fraudulent fund transfers; and allowing minors to access the platform. Any such behavior will not be tolerated, and your account risks termination and investigation, along with all parties involved.

7. General Rules and Specific Event Rules

7.1. The following terms apply to the Online Casino:

7.1.1. This includes but is not limited to online casino, online bingo, online poker room, progressive jackpot games, live dealer casino, scratch cards, tv games, virtual sports, and any other games where applicable. Software refers to any program or data used for the online casino and may require a download (where applicable).

7.1.2. The operator grants you the personal non-exclusive and non-transferable right to use the software for the purpose of playing and participating in online casino activities or any other online games.

7.1.2.1. You are NOT permitted to:

(a) Install or load the software to any server or network device

(b) Sub-license, assign, rent, lease, loan, transfer, or copy the license to use our software or distribute it

(d) Copy or translate any electronic or online provided documentation

(e) Enter, access, or attempt to enter or access security systems or interfere with them in any way

7.1.2.2. You do not own the software. The software is exclusive in its form to the company. Your use of the software does not provide you with any ownership or rights.

7.1.2.3. Our software is provided as is without any warranties, conditions, undertakings, or representations, or otherwise. All warranties are excluded.

7.1.2.4. The operator does not warrant and cannot be held liable or responsible if there are system or service viruses. In the event of such errors, we reserve all rights to remove games from the software and website.

7.1.2.5. You acknowledge and take full liability that the software is used at your own risk and that the casino is in no way liable to you for any sort of damage inflicted.

7.1.2.6. The software may include information that is confidential and valuable to the software provider and/or the company. You are therefore obliged not to use or disclose the information and to strictly adhere to the terms of this agreement.

7.1.3. You agree that you have read and fully understand these Terms and Conditions. You are therefore aware of all terms and agree with all amendments and updates.

7.1.4. You agree to all payments due and accept the responsibility to pay them in full to the casino or to any third party. You agree not to make chargebacks and/or renounce, cancel, or reverse any of your due payments; therefore, you agree to refund and compensate us for any unpaid payments.

7.1.5. In the event of any dispute in reference to a wager or a winning bet, the operator will make the binding and final decision.

7.1.6. The company reserves the right to withhold any payout or winnings until the identity of the winning person is verified.

7.1.7. Should we suspect fraud or fraudulent activity from your side or on your behalf, we hold the right to withhold any payouts or winnings. The casino reserves the right to withhold any withdrawal amounts from your account if your live-betting activity acts as grounds for suspicion of card counting.

7.1.8. The operator reserves the right to withhold and/or decline any payouts or winnings made as a result of abuse or attempted abuse of (i) bonuses, (ii) promotions, (iii) new games, or existing games.

7.2. The casino has no responsibility or liability to you or any third party for any gambling activity that takes place (including refund of any losses) if you circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information. We outline our policy on depositing and refunding member/customer deposits in the following Policy.

7.3. Withdrawals:

7.3.1. You can withdraw money from your account only if and when the company has confirmed that the account is eligible for performing withdrawals.

7.3.2. In relation to deposits and withdrawals of funds into and from your account, you must only use payment methods (including but not limited to: credit/debit cards, e-wallets, bank accounts) that are legitimate (per our discretion) and lawfully belong to you.

7.3.3. Available withdrawal methods may differ depending on the market you originate from.

7.3.4. Depending on the payment method you chose to withdraw to, the operator reserves the right to charge processing fees as requested by payment processors.

7.3.5. We will not be held liable for any delays in receiving funds from credit card and bank transfer withdrawals, where processing time depends on external financial institutions.

7.3.6. You may request to withdraw part or all of your real balance at any time. You must first make a minimum deposit to be eligible to withdraw from your account.

7.3.7. In no event may account balances be transferred to another customer's account. All amounts withdrawn are subject to transaction limits and may change from time to time at the company's sole discretion.

7.3.8. You can withdraw in total up to €5,000 (or currency equivalent) from your account for a period of 7 consecutive days.

- VIP customers might have higher limits applied

7.3.9. Your maximum winning amount per day (of any type or kind) cannot exceed €100,000. Any winnings exceeding this daily limit may be subject to deduction by the Company within 30 days of the event giving rise to such excess.

7.3.10. Each withdrawal goes through an identity verification process and certain deposit methods might require additional verification; therefore, you might be asked to provide additional documents. This might result in some delay in withdrawal confirmation.

7.3.11. Multiple withdrawals performed within a 30-day time frame will be charged with a fee of up to 8% of the withdrawal amount.

7.3.12. Prior to withdrawing, you need to complete a 5 times rollover of your deposits. Towards the rollover are counted all settled sports bets with minimum odds 1.6 or higher (Running, Cash-out bets, Tie (Draw), Cancelled, Refunded, Denied bets, or bets placed on multiple outcomes of the same event are not considered towards the calculation of the rollover; and casino bets placed with minimum or no risk). In case you don't meet the requirement of a 5 times rollover of your deposits, the casino reserves the right to reject or charge the withdrawal request with up to an 8% administrative fee.

7.3.13. The operator reserves the right to review transaction records and logs in case of an initiated pending withdrawal from any customer's account. Consequent to these reviews, should we detect a type of wagering realized in a previous bet stake doubling on casino games, we reserve the right to reclaim all unrightfully accumulated winnings generated from the aforementioned fraudulent type of play.

7.3.14. Withdrawals will be remitted only to the same customer's account from which you deposited funds, meaning the original customer's account. The company reserves, at its sole discretion, the right to require the use of a specific withdrawal method. If applicable, we could reverse your deposited funds instead of initiating a new withdrawal transaction.

7.3.15. The requested funds in a pending withdrawal transaction are not sequestered from your available balance. You may continue to wager with the full amount. However, if your available balance at any time falls below the withdrawal amount, the transaction will be subject to automatic cancellation after a grace period of up to one hour.

7.3.16. Funds marked as "bonus money" or stuck in an aborted game will not be available for withdrawal.

7.3.17. If the casino credits your account with winnings that do not belong to you, whether due to a technical error or otherwise, the amount will remain our property and will be deducted from your account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to the company. In the event of an incorrect crediting, you are obliged to notify us immediately via email.

7.3.18. Upon suspicious activity, requirements coming from compliance or regulatory bodies or withdrawal processing, the operator might request the following identification documents:

(a) Proof of identity - photographs of both sides of your identity card, driving license and/or passport

(b) Proof of address – bank account statement, utility bill (mobile phone bills are not accepted) or any similar official document that can prove your recent address. The document must be in your name and not older than 6 months from the moment of the request

(c) Proof of the payment method that was used – copy of the credit/debit card that was used for deposit (on front side – the first 6 digits and last 4 digits must be visible, name and expiry date; on the back side the CVV code must be hidden), proof of ownership of the e-wallet or a bank account statement showing the bank account number and the bank account holder's name

- We reserve the right to request any additional verification documents if needed (including but not limited to: notarized identity verification, source of wealth and source of funds documentation, and political status documentation)

The company is required to collect such documentation in line with its anti-money laundering and funding of terrorism obligations.

7.3.19. All transactions will be checked to prevent money laundering. The casino will report any suspicious transaction to the relevant competent authorities. If we become aware of any suspicious activity relating to any of the games on the website, we must report this immediately. We may suspend, block, or close an account and withhold funds if requested to do so, in accordance with the Prevention of money laundering act.

7.3.20. The time for the withdrawal to be finalized may vary due to circumstances, but a withdrawal request should be approved or denied following the relevant department examination within our team.

7.3.21. If you wish to withdraw your winnings, the company has the right to divide the withdrawal into installments until the full amount is paid out. You will not get any interest on outstanding amounts.

7.3.22. You must not treat the company as a banking institution nor expect any interest. The operator reserves the right to charge fees for processing withdrawals as mentioned in these Terms and Conditions.

7.3.23. Funds which have been deposited and not used for wagering or gameplay will not be available for withdrawal. In order to withdraw any or all deposited funds, such funds must be wagered at least 5 times in full.

7.3.24. Provided payments have been confirmed and you have successfully completed the verification processes, subject to sufficient balance, funds can be requested to be withdrawn from your account at any time.

7.3.25. Bank charges might apply to the transfer of deposits and withdrawals. Payment of these charges will be your responsibility and may vary according to the amount and method of money transferred.

7.3.26. If the level of deposits and withdrawals does not correspond to a sufficient volume of play, the casino may decide to pass on associated charges to you. You are responsible for paying any associated charges to us, either on-demand or where there are sufficient funds in your gaming account by debiting these charges from it.

7.3.27. If your gameplay leads us to believe that you have been abusing exchange rate fluctuations, the company may decide to charge a commission on such transactions. Our currency exchange rates will reflect the daily rates. The operator reserves the right to suspend and close any account that is not being used for the purpose of playing on the platform. The reasons for this include but are not limited to exchange rate abuse and deposits without corresponding play.

7.3.28. You are only permitted to bet up to the amount in your account. Funds held in your account will not entitle you to interest. The casino holds your funds separate from its corporate funds and they are not subject to any specific trust arrangement. All customer funds are held directly by the company.

7.4. Refund Policy

The following policy describes the refund practices for the casino.

7.4.1. If you are funding your account with a credit/debit card, the operator reserves the right to pay all withdrawal requests up to the total amount deposited as refunds versus the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available in the cashier. We will verify that the payment method selected for withdrawal belongs to you by requesting supporting documents.

7.4.2. If any credit card purchases or any other deposits done with other payment methods are considered to carry an unacceptable risk for security or legal reasons either by the casino or its payment solution providers, or if we find suspicious activity or whatsoever, we at our absolute discretion and without any obligation to state a reason or give prior notice, reserve the right to terminate the account, deduct any fees and notify all the authorities and parties, if relevant.

7.4.3. If for any reason you are not satisfied and decide to close/terminate your account with us, the company will on request process the balance currently held in your account. Before any processing, all bonus funds in your balance will be deducted prior to calculating the amount to be refunded.

8. General Promotion Terms and Conditions

8.1. The following terms govern the Online Sports and Casino promotions.

8.2. In the event of any discrepancy between the meanings of any translated versions of these promotion's specific terms and conditions and the English language version, the meaning of the English language version shall prevail.

8.3. When placing a bet during any promotion, real money will be used first.

8.4. The operator may in its sole discretion limit the eligibility of its customers to participate in all or part of any promotion.

8.5. Customers who participate in one promotion cannot enter another promotion of the same type (Sports/Casino) or win any free bets during the promotion period. Customers can have only one active Sports/Casino bonus at a time.

8.6. In order to claim free spins, bonus a customer must enter the respective bonus code when depositing. Unless otherwise specified, you must use all acquired free spins within 7 days of acquisition or otherwise they will expire and will no longer be available. In order to use the free spins granted by the casino, you must launch the game corresponding to the promotion.

8.7. The company may, at its sole discretion, decide to give free spins to its customers as a present. In that case, you might be required to perform a minimum deposit equal to the winnings gained as a consequence of the free spins, and to wager the deposit in question 5 times before any withdrawals of winnings are permitted.

8.8. The operator reserves the right to review transaction records and logs whenever it deems this to be necessary. Consequent to these reviews, it may become clear, or suspicion may arise that the account is being:

(a) Used as a non-recreational play type or wager style account; or

(b) That customers are colluding and thereby distorting the gameplay; or

- We reserve the right to deduct all winnings accumulated in case any of the above has been determined.

8.8.1. Casino bonus manipulation amongst others may consist of:

(a) Placing bets listed as restricted gameplay in the specific promotion's rules

(b) Increasing the balance, then changing the gaming pattern significantly (bet, game type, bet structure, etc.) in order to complete the wagering requirements for the bonus

(c) Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus

(d) Placing bets of amounts higher than €12 (or equivalent to € in other currency) or 5% of the given bonus, whichever is lower

8.8.2. Sports bonus manipulation amongst others may consist of:

(a) Placing bets listed as restricted gameplay in the specific promotion's rules

(b) Placing bets on opposite outcomes or repetitive bets

(d) Increasing the balance and then changing the gaming pattern significantly (bet, game, type, bet structure, etc.) in order to complete the wagering requirements for the bonus

(e) Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus

8.8.3. In case of bonus manipulation, the company reserves the right to deduct all winnings accumulated.

8.8.4. Sports bonus virtual funds can be used for sports betting only.

8.8.5. Casino bonus virtual funds can be used for casino betting only.

8.8.6. Virtual sports bets are not counted towards any casino/sports promotions.

8.9. In cases where you choose to leave a bonus campaign or fail to complete any other withdrawal requirements listed in the specific promotion, all bonus money and real money winnings will be forfeited.

8.9.1. In case there are no specific welcome casino campaign terms, those will be limited with a maximum conversion amount of 10 times (10X) the bonus awarded from virtual funds to real money. Casino reload campaigns are limited with a maximum conversion amount of 5 times (5X) the bonus awarded from virtual funds to real money.

8.9.2. While having an active bonus, you cannot request a withdrawal.

8.10. For each casino/sports promotion, registration and participation are allowed only once per person, family, household address, email address, payment account number, IP address, and shared computer (i.e., public library or workplace) and similar cases. Bonus will be refused to customers who do not comply with this term and multiple accounts will be closed. The operator reserves the right to withdraw the availability of any offer and to redeem all bonuses and winnings money accumulated by any customer or group of customers at any time and at our sole and absolute discretion.

8.11. All promotions are subject to change at any time. The casino reserves the right to change, cancel or refuse a bonus at its own discretion.

8.12. The cash-out option is not available with an active sports bonus.

8.13. Winnings while having an active bonus will be awarded to the virtual amount.

8.14. Should you decide to leave a campaign early or not meet the rollover requirement in the allotted time frame, your virtual bonus amount will be void.

8.15. You cannot leave a campaign through the "Leave" bonus feature while having pending sports bets.

8.16. The company reserves the right to restrict promotional/bonus campaigns to certain markets/events.

8.17. Should you have pending bets that exceed the expiration period of your promotion, all bets will be voided automatically.

8.18. The casino could offer VIP service to certain loyal customers for a certain period of time. VIP membership could be gained only upon an official specific invitation. We have the right to discontinue the VIP service at any time at our sole discretion.

8.19. In-play information and scores are for guidance only and may be subject to delays and changes.

9. Brokerage Betting Terms and Conditions

9.1. The operator is offering its valued customers the ability to place bets higher than the maximum bet amount stated on the bet slip. Requests for such bets can be made only through the bet slip.

9.2. We reserve the right to refuse requests, terminate communication with customer or disable the communication panel to customer or group of customers, upon our sole discretion.

9.3. The communication panel should be used for bet requests, stakes amounts, and odds. Inappropriate communication or deliberate interference with the risk managers' work would be terminated immediately and might end up with banning customers from the site.

9.4. Abnormal betting patterns, rigging, and/or suspicion of acting as a syndicate of customers may lead to canceling bets.

9.5. Requesting a special stake amount or odds on the bet slip doesn't stand as the validity of the bet or proof for betting. The casino confirms each bet to the customer. No bet is deemed as placed unless confirmed and carrying the status "Running" in the "My bets"/"Bet list" section.

9.6. The operator reserves the right to confirm only part of the requested amount. In such cases, the bet slip will state the actual confirmed amount.

9.7. Only offers confirmed by the customer can be executed.