Privacy Policy
This privacy policy addresses the protection of personal confidentiality concerning the information you supply to us. Personal confidentiality encompasses your name, address, telephone numbers, email address, identification details, and banking credentials.
Acceptance of Privacy Policy
By accessing palmslots.ie, you contractually accept the Terms and Agreement of our Privacy Policy.
Telephone Communications
All telephone calls to our Customer Contact Centers may be recorded for customer training and security purposes. This forms part of our commitment to providing you with superior service.
Collection and Use of Information
The company may collect personal and confidential information at any point, beginning from the moment you accept the Terms and Agreement of our Privacy Policy. Should you choose to utilize our products or business services from our partners, we can use this information. The purpose of collecting this data is not for harmful purposes but rather as statistical information to help us enhance our service.
Use of Cookies
The casino may use cookies as a method of collecting information. This can be implemented through our web server with the sole purpose of maintaining your privacy and security.
Information Disclosure
Your personal and confidential information will never be sold or rented to anyone. The only circumstances under which your information will be disclosed to other companies are:
・ Once you consent to our Terms and Agreement of our Privacy Policy
・ When it is imperative that we disclose your information due to a request you have made
・ For statistical purposes, which will be under a privacy policy
・ In response to any court orders, legal processes, or subpoenas
・ If you have abused your actions on the website
Information Storage
The operator considers your confidential information to be of the utmost importance and protects this information as securely as possible. Information can be disclosed only with companies affiliated with us. We may rely on credit reference agencies to perform research in order to prevent fraud, verify your age, and prevent identity theft and money laundering. This is done for your benefit and safety. In the research and prevention of these issues, we may disclose this information to second- or third-party agencies.
Your Privacy Rights - Right to Access Your Information
1. You have a right to access the personal data we hold in our records. Depending on the Subject Access Request (SAR) you send to us, we will:
・ Confirm that data about you is being processed, and/or
・ Provide you with a copy of your personal data undergoing processing, and/or
・ Provide you with supplementary information, such as information on appropriate safeguards in place when transferring data
We may decide not to comply with your request for information if we feel that your request goes beyond your right to request access to information.
2. Right to be Forgotten or Right of Erasure: You may at any time request us to erase all of your data. However, this will result in a situation wherein we will no longer be able to provide you with the service we promised you. Furthermore, we will only be able to comply with your request if we do not have a legal obligation to retain that specific data, such as in the case of certain data pertaining to self-excluded players. Any such requests should be submitted to [email protected]
3. Rectification and Erasure: Though we strive to ensure that your data is up-to-date at all times, there may be situations wherein we fail to do so – for instance, if such information is not provided to us. In that respect, the company takes no responsibility or liability for the accuracy or correctness of the data provided. Nevertheless, you may, at any time, request us to correct any inaccuracies. We will respond to your request for rectification within a maximum of one month period.
4. Restriction of Processing: You may, at any time, submit a request to restrict the processing of your data.
5. Right to Data Portability: Upon your request, we shall:
・ Forward to you the personal data which we have received from you, in a structured, commonly used and machine-readable format; and
・ Transmit those to a data controller which you specify, where it is technically feasible for us to do so
Such requests will be adhered to without undue delay and in any event within one month of receipt of the request.
6. Right to Object: You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data that concerns you. You have the right to request that the processing of your personal data is limited. We will accede to your request, unless we feel that we have compelling grounds not to do so, which grounds override your interests and right, or if we feel that such an approach needs to be adopted for us to be able to defend our legal claims.
7. Right to Opt Out of Having Your Information Used for Marketing:
You have the right to withdraw your consent of having your information used for direct marketing at any time. This may be done by sending an email to our Customer Support ([email protected]) or by clicking on the 'unsubscribe' option provided in each marketing email you receive.
If we decide that we have a valid reason not to comply with any of your requests which are based on any of the above rights, we will inform you that we will not accede to your request. In such circumstances, as per Article 77 of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) you will always be able to lodge a complaint with the relevant authorities.
Contact Us
Should you have further questions or concerns about these matters, please refer to our "24/7 support" page. Our staff will be more than glad to assist you further.